Terms and Conditions


By purchasing a ticket, you (“Ticket Holder”) agree to be bound by the terms and conditions of sale specified herein and any other provision as may be specified from time to time by Chesterfield Escape Rooms Ltd (“Operator”), a licensee of Know Escape Franchise Ltd (“Franchise Owner”). The Operator and the Franchise Owner, their agents, or employees shall not be liable for any death, personal injury, loss, or damage however caused while on the premises, nor for any complaints, claims, refunds, or exchanges for any reason including, without limitation, cancellation or postponement. Booking and handling fees are non-refundable, with any refunds made at management’s discretion.


  1. These terms do not affect your statutory rights.
  2. Trademarks and logos displayed are owned by Know Escape Franchise Ltd and cannot be used without written consent.
  3. Your personal details are protected in accordance with the Data Protection Act 1998.
  4. Links to third-party websites are not under our control and are used at your own risk.
  5. All warranties are disclaimed to the fullest extent permissible by law. We do not warrant that product descriptions or other content are accurate, complete, reliable, current, or error-free.

Onsite & Game Play

  1. The games are designed for 2-10 players. You participate at your own risk and agree not to film, photograph or disclose game details.
  2. You are expected to follow the rules and instructions provided by our staff. Non-compliance may result in denied entry.
  3. You are responsible for your personal belongings. The Operator is not liable for their loss or damage.


  1. Bookings must be made by individuals 18 years and older. Players under the age of 18 are welcome to participate but must either be accompanied by a person aged 18 or above in the game or have such an individual present on-site in the reception area during the game for emergency situations.
  2. Pricing is subject to change without notice.
  3. Pricing varies by group size, the more players per game, the lower the price per head.
  4. Bookings must be made online or by telephone.
  5. Full payment is required upon booking.
  6. Bookings are final, with amendments at management’s discretion.
  7. Only one discount or offer may be used per transaction.
  8. Games may not be transferred or resold.
  9. No refunds are offered. Rescheduling is possible, with a charge applicable for changes within 48 hours of the start time.
  10. A cancellation or rescheduling fee of £25 (incl. VAT) is charged if within 48 hours of the booking.


  1. Intoxicated individuals will not be permitted entry.
  2. Suitable attire, including footwear, must be worn.
  3. Bullying or harassment of staff will not be tolerated.
  4. Food and drink are not allowed in the game rooms.

Video & Photographic Materials

  1. Video and audio recordings are made for business purposes.
  2. Promotional use of recordings requires written consent.
  3. Team photographs may be taken and used at the end of the game, ensuring anonymity.
  4. Unauthorised recordings and photographs are prohibited and may be deleted or claimed by the Operator.

Game Rules

  1. Games last 60 minutes. All necessary clues are provided within the room.
  2. Solutions require brainpower, not physical strength.
  3. Furniture should not be tampered with; there are no clues on the ceiling or above head height.
  4. Cameras are used for monitoring. Up to three hints may be requested.
  5. An emergency exit is available, but the game time continues if used.
  6. Recording during the game is not allowed.
  7. Keep puzzle solutions confidential beyond the game room.
  8. Post-game photographs may be taken for our use.
  9. Strobe lighting or smoke effects may be used; adjustments can be made for health concerns.
  10. Children under 18 require adult supervision, as detailed in the Bookings section.
  11. We reserve the right to remove individuals who pose a safety risk.

Gift Vouchers

  1. Vouchers are valid as stated on the confirmation and cannot be used beyond the expiration date.
  2. Lost or stolen vouchers cannot be replaced.
  3. Vouchers are non-refundable and non-exchangeable.
  4. Vouchers cannot be used in conjunction with other offers and are not for resale.
  5. Vouchers must be redeemed via our website.